Terms and Conditions of Use for GemFly Website

Welcome to GemFly! By accessing or using our website, you agree to the following terms and conditions:

1. Return Policy:

We offer a 30-day return policy for products that are undamaged, in their original packaging, and accompanied by a valid proof of purchase. Custom-made jewelry pieces,
special sizing requests, and engraved items are non-returnable.

2. Return Process:

To initiate a return, please visit our website www.thegemfly.com and follow the designated return process. Alternatively, you can email us at fly@thegemfly.com to request a

3. Refunds:

Refunds will be issued to the original form of payment, excluding any non-refundable shipping charges. The same policy applies to exchanges.

4. Shipping:

  • We use UPS for all continental USA shipments and USPS for international orders.
  • Shipping charges are calculated at checkout based on actual costs. We do not profit from shipping fees.

5. Liability:

Our liability is limited to the purchase price of the product. Under no circumstances shall our liability exceed the purchase price.

6. Contact Information:

For any further questions or concerns, please contact us via email at fly@thegemfly.com.

7. Updates to Terms and Conditions:

We may update these terms and conditions from time to time. It is your responsibility to review them periodically for changes.

By using the GemFly website, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms,
please do not use our website.