Hey GemFly Rockstars!
So, you've got some bling, and it's not quite hitting the right note? No sweat! We're here to make returns as chill as a Sunday afternoon nap.

At GemFly, we take pride in the quality and craftsmanship of our jewelry. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied
with your jewelry, we offer a hassle-free return and exchange policy within 30 days of the purchase date.


1. Eligibility:

  • To be eligible for a return, the item must be in its original condition, with all accompanying certificates, packaging, and tags intact.
  • Custom-designed or engraved jewelry, as well as earrings (for hygiene reasons), cannot be returned unless they are defective or damaged upon arrival.

2. Shipping:

  • No additional charges from our side.
  • We recommend using a trackable and insured shipping method to ensure safe and secure return delivery.

3. Inspection & Refund:

  • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  • Upon successful inspection, we will process a refund to the original payment method, excluding any shipping costs.

4. Feel-Good Returns:

We want you to love your GemFly goodies, and if it's not vibing with you, no biggie! You've got a whole 30 days to send it back if:

  • It's still in prime condition.
  • Chillin' in its original packaging.
  • You've got that golden proof of purchase.

5. No Returns for the Unicorns:

Some items are like unicorns—extra special and can't be returned, like custom-made stuff, special sizes, and anything with your personal flair (engravings, we're looking at you).

6. Happy Returns How-To:

Ready to kick off the return bash? Two options, team:

7. Cha-Ching Refunds:

The good stuff – refunds! We'll shoot it back to your original payment method. Quick note: We'll knock off any shipping costs that can't boomerang back.


1. Eligibility:

  • You can exchange your jewelry for a different size, style, or item of equal or greater value within 30 days of the purchase date.
  • The exchanged item must be in its original condition, with all accompanying certificates, packaging, and tags intact.

2. Exchange Process:

  • Contact our Customer Service team at fly@thegemfly.com to initiate the exchange process. Please provide your order number and details of the desired exchange.

3. Shipping:

  • The customer is responsible for shipping the original item back to us, including all shipping and insurance costs.
  • We will cover the cost of shipping the new item to you.

Defective or Damaged Items

If you receive a defective or damaged item, please contact our Customer Service team immediately. We will provide instructions on how to return the item, and we will cover all shipping and repair or replacement costs.

Contact Us

If you have any questions or need further assistance regarding our Return & Exchange Policy, please feel free to contact our Customer Service team at fly@thegemfly.com