Refund Policy

15-Day Return Guarantee

At Gemfly, we take pride in the quality and craftsmanship of our jewelry. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your jewelry, we offer a hassle-free return and exchange policy within 15 days of the purchase date.

Returns

1. Eligibility:

  • To be eligible for a return, the item must be in its original condition, with all accompanying certificates, packaging, and tags intact.
  • Custom-designed or engraved jewelry, as well as earrings (for hygiene reasons), cannot be returned unless they are defective or damaged upon arrival.

2. Return Process:

  • Contact our Customer Service team at DE3@primusgroupe.com or +91 12345 67890 to initiate the return process. Please provide your order number and reason for the return.
  • You will receive a Return Authorization Number (RAN) and instructions on how to return the item.

3. Shipping:

  • No additional charges from our side.
  • We recommend using a trackable and insured shipping method to ensure safe and secure return delivery.

4. Inspection & Refund:

  • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  • Upon successful inspection, we will process a refund to the original payment method, excluding any shipping costs.

Exchanges

1. Eligibility:

  • You can exchange your jewelry for a different size, style, or item of equal or greater value within 15 days of the purchase date.
  • The exchanged item must be in its original condition, with all accompanying certificates, packaging, and tags intact.

2. Exchange Process:

  • Contact our Customer Service team at DE3@primusgroupe.com or +91 12345 67890 to initiate the exchange process. Please provide your order number and details of the desired exchange.

3. Shipping:

  • The customer is responsible for shipping the original item back to us, including all shipping and insurance costs.
  • We will cover the cost of shipping the new item to you.

Defective or Damaged Items

If you receive a defective or damaged item, please contact our Customer Service team immediately. We will provide instructions on how to return the item, and we will cover all shipping and repair or replacement costs.

Contact Us

If you have any questions or need further assistance regarding our Return & Exchange Policy, please feel free to contact our Customer Service team at [Customer Service Email Address] or [Customer Service Phone Number].